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Our practice
aims to provide dental care of a consistent quality, for all
patients. We have management systems to help us that define
each practice member’s responsibilities when looking after
you.
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In proposing
treatment we will take account of your own wishes. We will
explain options, where appropriate, and costs, so that you
can make an informed choice. We will always explain what we
are doing.
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We will do all
we can to look after your general health. We will ask you
about your general health, and about any medicines being
taken. This helps us to treat you safely. We keep all
information about you confidential.
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Contamination
control is also essential to the safety of our patients.
Every practice member receives training in practice systems
for contamination control.
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Practice working
methods are reviewed regularly at meetings of all staff. We
encourage all members of staff to make suggestions for
improving the care we give patients.
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We regularly ask
patients for their views on our services. We have systems
for dealing promptly with patient complaints and for
ensuring that lessons are learnt from any mistakes that we
make.
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All dentists in
the practice take part in continuing professional education,
meeting the General Dental Council’s requirements. We aim to
keep up-to-date with current thinking on all aspects of
general dentistry, including preventive-care, which reduces
your need for treatment.
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All members of
staff joining the practice are given training in
practice-wide procedures. Once a year, there is an
individual review of training needs for everyone in the
practice.
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All members of
the practice know of the need to ensure that dentists are
working safely. In the unlikely event that a dentist in this
practice becomes unfit to practise, we have systems to
ensure that concerns are investigated and, if necessary,
acted upon.
